Last Updated: January 27, 2026
Introduction
OnMedia (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or interact with us.
This policy applies to onmedia.co.ke and all related services provided by OnMedia.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide Directly
When you contact us, request an audit, or engage our services, we may collect:
- Full name
- Email address
- Phone number
- Company name
- Job title
- Business address
- Website URL
- Payment and billing information
- Any other information you choose to provide in forms or correspondence
Information Collected Automatically
When you visit our website, we automatically collect certain information, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited and time spent on pages
- Referring website
- Date and time of visit
- Click patterns and navigation behaviour
Information From Third Parties
We may receive information about you from third-party sources, including:
- Analytics providers (such as Google Analytics)
- Advertising partners
- Social media platforms (if you interact with us there)
- Business partners and referral sources
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and requests
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you marketing communications (with your consent)
- Analyse website usage to improve user experience
- Conduct research and analysis to improve our services
- Comply with legal obligations
- Protect against fraudulent or illegal activity
- Enforce our terms and policies
Legal Basis for Processing
We process your personal data under the following legal bases as defined by the Kenya Data Protection Act, 2019:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose
- Contract: Where processing is necessary to perform a contract with you or take steps at your request before entering a contract
- Legal obligation: Where processing is necessary to comply with the law
- Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience.
Types of Cookies We Use:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors interact with our website
- Marketing cookies: Used to deliver relevant advertisements and track campaign performance
You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.
How We Share Your Information
We do not sell your personal information.
We may share your information with:
- Service providers: Third parties who perform services on our behalf, such as hosting, analytics, payment processing, and email delivery
- Business partners: With your consent, for joint marketing initiatives or referrals
- Legal authorities: When required by law, regulation, or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets
All third parties are required to respect the security of your personal data and process it in accordance with applicable law.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
- For the duration of our business relationship
- As required to comply with legal obligations
- To resolve disputes and enforce agreements
- As permitted by applicable law
When personal data is no longer needed, we securely delete or anonymise it.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
These measures include:
- Encryption of data in transit and at rest
- Secure access controls
- Regular security assessments
- Staff training on data protection
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.
Your Rights
Under the Kenya Data Protection Act, 2019, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data in certain circumstances
- Restriction: Request restriction of processing in certain circumstances
- Data portability: Receive your data in a structured, commonly used format
- Object: Object to processing based on legitimate interests or for direct marketing
- Withdraw consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at hello@onmedia.co.ke.
We will respond to your request within 30 days.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any website you visit.
Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries outside Kenya. Where this occurs, we ensure appropriate safeguards are in place to protect your personal data in accordance with the Kenya Data Protection Act, 2019.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Material changes will be communicated via email or prominent notice on our website.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
OnMedia – Vima Plaza, Muthiga Nairobi, Kenya
Email: hello@onmedia.co.ke Phone: +254 724 433 799